I have a picture taken before they picked up my food.Ĭame back for breakfast. I mean they took this plate back took off the trash and heated it up. They can’t afford to cook me a fresh one?□□□□ when I say same food. Like I wasn’t going to cut a whole in the middle just to make sure they do exactly what they did. It keeps getting better □ heated up same piece of chicken fried steak. Their chicken fried steak is from frozen, never fresh. The whole steak dinner went in the trash. Who puts Parmesan in a steak anyway? Do you think we’re EVER going back? Nope! You seriously need to address issues at the Carson city store because of all the people we know that used to dine there, aren’t going back and I sure won’t go back to eat at a place that could have easily killed me with an ingredient that was put on a meal without it being disclosed in the description on the menu. I could have ended up at the hospital or worse with anaphylactic shock due to the Parmesan being put in that steak. I am allergic to parmesan and I immediately spit it out and rinsed my mouth and brushed my teeth and gargled, but it was too late. I had taken three bites of it and when I sniffed it, it dawned on me that the smell was Parmesan cheese, which apparently the steak was seasoned with. So I stuck my nose to the steak to smell if the smell was coming from the steak and it smelled like stinky cheese. Upon getting home, we plated and began to eat the very mediocre porterhouse steak and it had a funny smell to it. You would think that was the worst of the visit to black bear that night, but there was more. We checked the bag at the counter and of course there were items missing which we had to tell the employees to go get. So reluctantly, we agreed to other items which we then waited another 40 minutes for. Plus no one could tell us how to do that either. Well thanks for not calling us to let us know! We were then offered other items and we said to just give us a refund and we were told that since we ordered online, they couldn’t give us a refund that it would be our responsibility to contract Google to request a refund! Well we ordered it on black bears site so that didn’t make sense. The other at least went back to the kitchen to see and when she returned, she said that they were out of the items we ordered. One dismissed herself from the problem by just shrugging her shoulders and walking away. But when we showed up, there was no order ready and both servers acted like they knew nothing about it. Since the Carson city store notoriously takes 45 minutes minimum to get an order ready even when there’s a nearly empty restaurant, we waited an hour and ten minutes to go pick the order up, hoping it would be ready. The final time we will ever go back was a week ago when we placed an online order for take out. No apologies from your employees on any occasion. When we inquired about it, the waitress said she “ forgot to put in the order.” On two take out order occasions, multiple items were missing so we started checking the bag at the counter and telling them what we ordered that they needed to go get. On one occasion, we ate there, put in an order and the food never came m. It used to be a nice restaurant with good food but all of a sudden in the last three months you have new rude employees that have no skills. Never going into another Black Bear Diner. I’m not paying $150 to be treated like that because your employees can’t take an order and package it correctly. Seriously!!! When I called to tell them about my incorrect order I was treated very very rudely by some floor supervisor who told me the only difference between him and the manager was $2/hours! What!!! He was rude and unconcerned about the in correct order. Well, 4 of the dinners had something wrong with it. After a long wait we finally had our order and headed to our sons house for dinner with 5 dinners. I finally had my order placed (on 3 different small post it notes) and she then went to place the order in the computer, which took forever. Again, I was interrupted 3 times while placing my order. Then, after being on hold for 15 minutes we went to the restaurant to place an order and wait. We decided to order take out tonight and it was a MESS!!! After the online order wasn’t working I called to place an order. We had eaten inside a couple of times and other than being extremely slow the food was good service was friendly. Avoid take out at the Black Bear diner in Palmdale, Ca.
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